Listen, Participate, Transform: A social media framework for local government (June 2010)

This think-piece, the second in a series from the Young Foundation's Local 2.0 project, provides local authorities with a simple, practical framework to base their social media activity on.

For those working in local government, social media is soon to become part of everyday business - a valuable channel to improve dialogue with local citizens, forge essential new partnerships, and encourage a new kind of mutualism that will be vital to maintaining effective services during difficult financial times.

You can download the think-piece here or alternatively access it on Scribd here.