Mapping social networks to improve public service delivery

Published: July 2011 Publication Type: Publication

Author: Saffron Woodcraft

This presentation captures the findings from a project between Neighbourhood Management in King’s Lynn, the Young Foundation and Insight 1st, working with Netform social network analysis software.

The aim of the project was to use social network analysis (SNA) to explore relationships between residents and public agencies delivering services in Fairstead, a priority neighbourhood management area in King’s Lynn. Findings were used to develop practical work to improve the delivery of public services to residents on the estate.

The research elements of this project were carried out in 2007. The practical work spans 2007 to 2010.

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